At Neve Pix, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Returns
You may request a return of eligible products within 7 calendar days from the date you receive your order. To be eligible for a return, the product must be:
Unused and in the same condition as when you received it.
In its original packaging with all accessories, manuals, and tags intact.
Return Process
To initiate a return, please contact our customer support team within 7 days of receiving your order by emailing us at [email protected] with your order details and reason for return. Our team will guide you through the return process.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 10 business days using the original payment method.
Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately within 3 calendar days of delivery by contacting [email protected]. We will arrange for a replacement or full refund as quickly as possible.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. We will specify any such exceptions on the product page.